Shipping Policy

We aim to deliver your orders promptly and efficiently. Here are the details:

• We offer delivery to specific locations based on our service area. Please check availability during checkout.
• Delivery times depend on your location and order type (e.g., dine-in, takeaway, catering).
• Delivery charges may apply based on your order total and location. These charges will be displayed at checkout.
• Once your order is dispatched, you will receive a confirmation message or email with tracking information (if applicable).

Order Processing Time

Orders are typically processed within 1-2 business days. For larger orders or catering services, additional time may be required. You will be notified of any delays.

Returns Policy

Due to the nature of our products (e.g., perishable food items), we cannot accept returns. However, we want you to be fully satisfied with your order, and we are happy to address issues where appropriate.

• If there is a problem with your order (e.g., incorrect or missing items), please contact us immediately.
• Refunds or replacements may be offered at our discretion if the issue is verified and reported within 24 hours of receiving the order.
• Proof of purchase (e.g., receipt or order confirmation) may be required for any refund or replacement requests.

Non-Refundable Items

We cannot offer refunds or replacements for:

• Orders that were not collected or received due to customer unavailability.
• Incorrect orders resulting from customer error (e.g., wrong items selected).
• Complaints made after 24 hours of receiving the order.

Refund Policy

Refunds, where applicable, will be processed within 15-20 business days to your original payment method. Refund confirmation will be shared via email or message.

Contact Us

If you have any questions or concerns about shipping or returns, please contact us at:

Email: info@divyaskitchen.in
Phone: (+91) 750 666 0354